EOX-hibit Weekly: Providing Insights and Perspectives from the Forefront of Technology
Effortless Endorsements Processes with Managed Services and Automation
An insurance provider encountered significant delays and inefficiencies in processing policy endorsements, which not only frustrated customers but also risked deteriorating their competitive edge in the market. These operational bottlenecks undermined customer satisfaction and loyalty, threatening the provider’s reputation and market position. By leveraging the EOS platform, automation capabilities, and managed services team provided by EOX Vantage, they transformed their endorsement workflow into a seamless, efficient process.
Automation was implemented to drive rule-based processing for standard policy changes—such as adding a vehicle, modifying coverage, or adjusting limits. This innovation drastically reduced manual intervention, minimized errors, and enhanced processing accuracy. Simultaneously, our managed services team expertly supervised more complex policy modifications, overseeing documentation, and ensuring compliance with all regulatory requirements. This dual approach guaranteed that every policy adjustment was executed with precision and efficiency, delivering timely results.
With EOX Vantage, the provider streamlined endorsement processing, minimized errors, and improved turnaround times. By combining technology with expert oversight, they enhanced customer satisfaction while freeing up internal teams to focus on higher-value tasks.
Articles You Should Be Reading
Home Insurance Crisis: Are These States Next?
The property insurance crisis weighing on homeowners in California and Florida could soon loom over other states where the risk of devastating natural disasters is growing, experts warned.
Panel: AI alone won’t be enough to carry insurtechs in 2025
Meaningful innovation, more so than strictly generative artificial intelligence, is needed to drive insurtech business and development in 2025, according to a panel of experts on a recent Majesco webinar.
Apple gambles on new iPhone with AI features at lower cost
Apple has announced a new iPhone which brings artificial intelligence (AI) features at a lower cost than its flagship handsets.
What Our Customers Are Saying
