IT Support - Entry Level

Location: Cleveland, Ohio

Non-Exempt – Part Time

Company Overview:
EOX Vantage has been empowering organizations since 2004 by providing scalable, on-demand support to enhance business operations. We specialize in managed services and technology solutions that help businesses, including those in the insurance industry, optimize efficiency, improve data management, and enhance customer experiences. Our solutions help insurers streamline operations, reduce administrative burdens, and gain actionable insights to drive business growth. Learn more at EOX Vantage

Position Overview:

EOX Vantage is seeking a motivated, entry-level IT Support professional to own day-to-day internal IT
support (primary responsibility) and assist with basic systems engineering tasks (secondary responsibility).
In this role, you will troubleshoot end-user issues, manage endpoints and user accounts, support IT
operations, and assist with database and application troubleshooting alongside our engineering teams.

Key Responsibilities:

• Serve as Tier 1/2 support for employees via ticketing system, chat, and email. 
• Troubleshoot Windows/macOS, browsers, VPN, printers, conferencing tools, and productivity apps. 
• Provision/deprovision users; manage access and groups. 
• Deploy, and maintain laptops/desktops; upgrades and software distribution. 
• Handle onboarding/offboarding, equipment provisioning/returns, and asset inventory. 
• Perform routine operational checks (backups, updates, monitoring dashboards). 
• Coordinate vendor repairs/warranties and maintain IT hardware lifecycle. 
• Create and maintain IT documentation and user knowledge base. 
• Participate in occasional on-call support as needed. 
• Perform basic database activities (run queries, troubleshoot connectivity, data import/export) in MySQL/PostgreSQL. 
• Document runbooks and standard operating procedures.

• Basic system knowledge 
• Strong troubleshooting, communication, and customer service skills. 
• Knowledge on:
  • Windows/macOS endpoints; basic Linux familiarity 
  • Identity and access management 
  • Basic SQL; familiarity with MySQL/PostgreSQL 

Why EOX Vantage?
At EOX Vantage, we help small & medium businesses optimize operations, enhance data management, and improve customer experiences. Our solutions empower organizations to focus on their core business while we provide technology-driven tools and managed services to drive efficiency and growth. Discover more at EOX Vantage.

Equal Employment Opportunity Policy:
EOX Vantage provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including hiring, promotion, compensation, and training.

E-Verify Participation:
EOX Vantage participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

EOX Vantage will not use E-Verify to pre-screen job applicants and will only use E-Verify once a job offer has been accepted and Form I-9 is completed.

For more information about E-Verify, please visit Home | E-Verify

Application Instructions:
EOX Vantage NEVER asks for any form of payment to be considered as an applicant. If you receive an email
requesting payment, please report it immediately to info@eoxvantage.com. Official communications will
always come from an @eoxvantage.com email address.

To apply, visit our careers page at EOX Vantage Careers and submit your application.

Join EOX Vantage and help insurance companies optimize their operations through innovative solutions!